1. When you engage your customers in a conversation, they may tell you (and others) things you don’t want to hear.They might criticize your product, service, management, and/or employees.

Would it be smarter for companies to limit their online exposure to Web sites that project a well-thought-out message and do not encourage or allow responses from customers?

Give me your thoughts?

  1. IT offshoring is a very controversial issue because it shifts jobs to other countries. At the same time, it has the potential to decrease the organization’s costs significantly.

Whether offshoring is good or bad for the people of affected countries is an issue of constant controversy. Discuss how you feel about this issue?


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